Support
Email angel@goswiftmedia.com with your iPhone model, watch model and what you were doing. Screenshots help.
The workout didn't show up on my Apple Watch
- Open the Workout app on the watch and scroll to the top; scheduled workouts appear on the day they're set for.
- Check Me → Connections shows Apple Watch as connected, then open the session and tap Send again.
- Make sure the watch is paired to this iPhone and running watchOS 10 or later.
My resting heart rate isn't filling in
Rampa reads resting heart rate and sleep from Apple Health, never by hand. Apple Watch writes resting heart rate a few hours into the day and sleep after you wake; Rampa picks both up the next time you open the app and backfills the last two weeks. Garmin, Oura and Whoop users: make sure their app is allowed to write to Apple Health.
Heart-rate zones look wrong on the watch
Rampa's Z1 to Z5 map to the zones in the Health app. Set them in Health → Browse → Heart → Heart Rate Zones, or leave them automatic and they update as your fitness changes.
Strava won't connect
Connect from onboarding or from Me → Connections. Strava opens a sign-in page and sends you back to the app. If you land on a page that says "Connecting Strava" and nothing happens, tap Open Rampa on that page. Disconnecting in Rampa also revokes access on Strava's side.
The plan is too hard or too easy
Change your progression in Me (Steady, Normal, Elite) and tap Rebuild plan from next week. Rating every session honestly matters: an average RPE above 8 caps growth automatically.
I want to delete my data
Me → Reset app removes everything stored on the phone. For cloud data once accounts launch, email us and we erase it within 30 days. See the privacy policy.